Extrusion Asia Edition 2-2018

If problems cannot be resolved via remote access, our service engineers are available to visit the customer. All employees at Kündig are fully aware that customer service is our number-one priority. In the event of complicated service requirements, we quickly convene a meeting with members of our service, pro- duction, development and sales departments and combine our skills to establish the quickest possible solution to the problem. Every business has its own ethos. What is yours? Weber : Our strengths lie in our flexibility and supplying our equipment on time. Success is our motivation. We are always working on even better products and testing out new scientific findings as well as developing new technologies. Where we do not have the knowledge and expertise in-house, we work with suppliers, consultancies, institutes of higher education and uni- versities. The aim is always the same: even better quality, more accurate sensors, shorter measuring intervals, and market-ori- ented selling. We are constantly expanding our product range. This ensures we are always offering our customers the most up- to-date and innovative measuring and control equipment. Can you give us an example? Weber : One example is the K-500 contact capacitive film thick- ness gauge with extremely low-wear sintered ceramic surfaces. When combined with our patented rotational scanner, the Ro- tomat KT, a transversal thickness profile can be measured with- in 36 seconds, without any losses in the measuring accuracy. Our FE-8 width gauge is also worth a mention. Two identical half bars can be assembled with corresponding connecting ma- terials for measuring different film widths using plug-and-play technology. What are you particularly proud of? Weber : Leading a company with a tradition that goes back 150 years, but also maintaining the mentality and the inven- tiveness of a start-up business and keeping up with market de- mands in terms of the products and services we offer. None of this would be possible without our exceptional, highly- motivated employees. Kündig owes them a huge vote of thanks. I would also like to take this opportunity to thank all our custo- mers for their excellent cooperation and many years of loyal collaboration. HCH. KÜNDIG & CIE. AG Joweid Zentrum 11, 8630 Rüti ZH, Switzerland www.kundig-hch.ch same high-precision measuring equipment at both ends of the supply chain. Unlike our competitors’ products, the Filmtest 3G al- so measures sheet weight simultaneously with each thickness measurement; eliminating the time and investment required for additional equipment to complete the weighing process. What do your customers particularly value in addition to your high-precision work? Weber : We take great pleasure in meeting customers’ specific requirements and are also happy to take suggested improve- ments into consideration. We have a particularly close working relationship with machine manufacturers and OEMs throughout the world. Many ideas for product improvements and additional functionality have resulted from joint meetings. There are only three hierarchy levels at Kündig. This means that we have an extremely short decision-making process and our customers benefit from quick answers to their technical or com- mercial queries. More and more industrial companies are now manufac- turing in cheaper overseas countries to keep costs down, but you have kept your production facility in Switzerland. Does that make economic sense? Weber : Switzerland stands for precision. High quality products from Switzerland have an excellent reputation throughout the world. After all, we all know the phrase “as accurate as a Swiss watch.” Our trademark is high-precision work. All our develop- ment work and production takes place in our own plant, which means we can guarantee extremely high quality. Many custo- mers buy from us because of our excellent image and reputa- tion, which our company has gained over the years. All our pro- ducts are tested meticulously before they leave the plant. We want to make sure it’s our customers that come back to us and not our products. What is it that you do better than others? Weber : Thanks to our extensive know-how and many years of experience, we are able to offer comprehensive and complete measuring and control technology solutions. Our products can be easily integrated into other systems. We do not engage in narrow-minded competitiveness. If necessary, our engineers work hand in hand with our competitors’ development teams. This open business model brings us a great deal of goodwill and many new customers. How does your customer service work? Weber : Our internet platform GaugeCloud ® went live three years ago. This platform provides our customers with access to documentation, technical drawings, lists of available spare parts and much, much more information on their Kündig Con- trol Systems products, irrespective of our office hours. We have three chat groups – Spares/Repair, Support and Retrofit – which allow customers to communicate with the relevant specialist team on specific points. We are also able to monitor our products when required – re- gardless of our customer’s global location. Remote access is via either a customer-specific access point or our own ‘Internet of Gauges’. 30 测量和控制技术 Extrusion Asia Edition 2/2018