Extrusion International 2-2019

18 Extrusion International 2/2019 INDUSTRY NEWS Remote Service When machine problems occur, fast action is needed. This is why the Information and Diagnostic Center (IDC) is avail- able 24 / 7/ 365 to all W&H customers worldwide. The IDC team can successfully resolve more than 80 % of all machine problems via Remote Service from three locations with its comprehensive error analysis. In April 2019, IDC celebrated its 25th anniversary. “The 26 service technicians in our Information and Diagnostic Center are reachable day and night via our Service Hotline”, explains Christian Brönstrup, head of the IDC. A customer can speak directly to an engineer with expertise in his spe- cific machine type via the hotline. Depending on local time, the customer reach engineers in Germany, India or the USA. Remote Service enables comprehensive troubleshooting and analysis. For almost 10 years, W&H service technicians from IDC have been able to connect to a W&H machine at the other end of the world via Internet using a remote func- tion. With just a few clicks and operator approval, they can look into a customer’s machine, right down to the control and drive level, identify and correct issues quickly. When pur- chasing a new machine, the Remote Service is free of charge during the warranty period. However, the service can also be continued with a service contract. Market Study: Rigid Plastic Packaging –World Most of the time, plastics would be useless without addi- tives. Additives facilitate the processing of plastics, protect against heat and UV rays, and expand the range of proper- ties by modifying material characteristics. “Only additives make it possible to permanently use plastics in ever new applications” explains Oliver Kutsch, CEO of Ceresana. The market research company analyzed the complete world mar- ket for all major plastic additives for the second time: fillers, plasticizers, pigments, flame retardants, stabilizers, impact modifiers, slip agents, antioxidants, blowing agents, as well as other plastic additives. The Study in Brief: Chapter 1 provides a description and analysis of the global market for plastic additives – including forecasts up to 2025: For each region of the world, demand in tonnes and reve- nues in US dollars and euros are given for each region of the world. Furthermore, global and regional demand per prod- uct type and application area is analyzed. Chapter 2 examines 16 countries in more detail. Country-spe- cific demand, demand per additive type, additive demand per plastic type as well as revenues are depicted. Further- more, demand per individual application areas is analyzed. Chapter 3 provides company profiles of the largest manu- facturers of plastic additives – clearly arranged according to contact details, revenues, profit, product range, production sites, and profile summary. Extensive profiles of 69 manufac- turers are given. Ceresana www.ceresana.com/en/market-studies/packaging/ rigid-plastic-packaging-world/ WINDMÖLLER & HÖLSCHER KG www.wuh-group.com Service technicians of W&H’s IDC are available 24 / 7/ 365 and resolve eighty percent of machine problems via Remote Service