Extrusion International 4-2019

12 Extrusion International 4/2019 INDUSTRY NEWS Plastpol 2019 –AHuge Success Jacek Dobrzyński, owner of Plast Line, the Polish representa- tive of motan-colortronic, is positively surprised: “On the first day we already had a lot of visitors at the stand. Normally, this day is more reserved. During the K year, other fairs usually have a hard time of it.” In addition to the exhibited cross-section of the product port- folio, the new products for K2019 took centre stage. These re- mained hidden in wooden boxes placed on the stand and en- couraged the visitors of Plastpol to visit the K2019 in Düsseldorf. Of course, motan-colortronic was not in Kielce without any an- nouncements. The RFID retrofit kits for the METROCONNECT coupling stations were presented for the first time in Poland. motan-colortronic gmbh www.motan-colortronic.de Plast Line Group www.plastline.com.pl Language Support added to Customer Support Portal NDCTechnologies, a leadingglobal provider of precisionmea- surement and control solutions, announced that its cloud-based support portal myNDC now offers language support. Languag- es include French, German, Japanese, Spanish and Chinese. “NDC is a global organization serving the diverse needs of cus- tomers in over 60 countries in many languages”, says Mahesh NDC Technologies Inc. www.ndc.com https://ndc.custhelp.com The main feature of motan-colortronic’s coupling system ME- TROCONNECT U/C is the high-quality, manual coupling station for vacuum operation. It is available as either an uncoded ver- sion (METROCONNECT U) or a coded version (METROCONNECT C) with maintenance-free RFID technology. Not only do coded coupling stations protect against coupling mistakes, they are often necessary if material tracing, validation or certification is required. The hose couplings are designed with patented tag positioning that can turn freely and lock. In order to simplify the decision making process futher, the un- coded version can easily be retrofitted as a coded version at a later date. Older coupling systems fromdifferent manufacturers can also be extended with METROCONNECT C for affordable and efficient modernisation. Havildar, VP of Customer Service for NDC Technologies. “Cus- tomer intimacy and customer satisfaction is very important to us. Offering multi-lingual support on myNDC enables us to communicate to our customers in their own language. This also allows us to accelerate the way we help our customers by mak- ing access to content, features and functions faster, easier and friendlier.” NDC is continually enhancingmyNDC to create themost positive customer experience. And, the addition of language support is just one more way NDC is touching customers. myNDC offers 24-7-365 support and enables NDC teammembers to efficiently create incidents, viewa customer’s installedbaseor servicehisto- ry and tap into a comprehensive and growing knowledgebase. Customers have access to a rich database of frequently asked questions, can quickly reach NDC support through several chan- nels and easily generate their own Return Material Authoriza- tions (RMAs) for product repairs. myNDC also offers live chat for immediate support and feedback to customer service requests. Satisfied faces: Jacek Dobrzyński (left), Jochen Freier and Julian Sommerey (both motan- colortronic) METROCONNECT C: The wireless coded coupling system