Extrusion International 4-2019

PREVIEW 56 Extrusion International 4/2019 Brückner Servtec introduces the new “Brückner ONE” digital solutions for film production. The entire Brückner ONE system is unique in the BO-industry: it is a one-stop solution providing a digital platform supporting all mat- ters of the line and its operation. It brings field-proven ser- vice products to a new, digital level, and enhances them with additional features. This is the perfect base for trans- parent, faster and more efficient service in the future. It helps to maximize the availability of film stretching lines and to minimize maintenance and downtime costs. Brückner ONE service products open the future for intel- ligent film production and grant customers comprehen- sive support for the digital transformation. They feature a Secured Remote Access to the line for highest data secu- rity. At the K2019, Brückner Servtec will present enhanced digital service solutions with modules for service requests, spare parts inquiries, communication and line documen- tation: For quick and flexible troubleshooting, the Brückner ONE Support module offers an advanced support handling system for technical service requests regarding electri- cal, mechanical and process support. It is also available as an app for mobile devices. The customer submits a ser- vice request and tracks its status online. Communication between the Brückner service centers and the customer takes place within the Brückner ONE Support module. The customer benefits from easy access to the entire sup- port organization at their fingertips. This increases the line’s performance, e.g. with higher availability. The Brückner ONE Parts module allows a rapid and sim- ple identification and inquiry of film stretching line spare parts. Necessary spare parts are easily determined in the online spare parts catalogue with its drawing, description or number, sent to the online basket and forwarded as an inquiry to Brückner. Once all line components are labelled with, e.g. QR codes, the customer can comfortably scan the parts for perfect and easy identification. Consequent- ly, the requested spare part is much faster at the line and again increases uptime and production availability. As well as the offered communication tools within the afore mentioned modules, Brückner ONE Com allows the most flexible interaction between the Brückner service team and the customer: it is a module for quick and easy communication using state-of-the-art tools such as chat, video and whiteboarding. The customer can also use the app version of the module for intuitive communication with mobile devices. It supports the usage of smart glass- es or other video devices. Brückner ONE Com performs from the initial start-up of the line all along the lifecycle, builds up easily accessible case histories and is the one- for-all communication platform. The Brückner ONE Docu provides a paperless and simple- to-use online technical line documentation. Thus, the customer has all relevant information at their fingertips when performing services along the production line. Furthermore, Brückner ONE Docu allows the addition of short video sequences and so to demonstrate service pro- cedures right where it is needed. The new Brückner ONE modules feature highest data transparency and security.The customer decides which data can be retrieved fromwhom and when, and remains the owner of the data at all times. The necessary hard- ware, including a firewall, is installed at the customer’s production line to facilitate the data transfers. Brückner ONE products are available from Brückner Ma- schinenbau and Brückner Servtec. They cover the whole lifecycle of a film stretching line with profitable produc- tion and efficient service. The digital service products of Brückner ONE are part of Brückner Servtec’s well-known service packages. They help to utilize the full potential of the production operation with a transparent, more effi- cient and user-friendly service environment. “Br ¾ ckner ONE”: New and Unique Digital Services for Film Production Brückner Servtec GmbH www.brueckner.com K 2019: Hall 3, Booth C90 State-of-the-art filmproduction