Extrusion International 5-2018

61 Extrusion International 5/2018 What is it that you do better than others? Weber: Thanks to our extensive know-how and many years of experience, we are able to offer comprehensive and complete measuring and control technology solutions. Our products can be easily integrated into other systems. We do not engage in narrow-minded competitiveness. If neces- sary, our engineers work hand in hand with our competi- tors’ development teams. This open business model brings us a great deal of goodwill and many new customers. How does your customer service work? Weber: Our internet platform GaugeCloud® went live three years ago. This platform provides our customers with access to documentation, technical drawings, lists of avail- able spare parts and much, much more information on their Kündig Control Systems products, irrespective of our office hours. We have three chat groups – Spares/Repair, Support and Retrofit – which allow customers to communicate with the relevant specialist team on specific points. We are also able to monitor our products when required - regardless of our customer’s global location. Remote access is via either a customer-specific access point or our own ‘In- ternet of Gauges’. If problems cannot be resolved via remote access, our ser- vice engineers are available to visit the customer. All em- ployees at Kündig are fully aware that customer service is our number-one priority. In the event of complicated service requirements, we quickly convene a meeting with members of our service, production, development and sales depart- ments and combine our skills to establish the quickest pos- sible solution to the problem. Every business has its own ethos. What is yours? Weber: Our strengths lie in our flexibility and supplying our equipment on time. Success is our motivation. We are always working on even better products and testing out new scientific findings as well as developing new technolo- gies. Where we do not have the knowledge and expertise in-house, we work with suppliers, consultancies, institutes of higher education and universities. The aim is always the same: even better quality, more accurate sensors, shorter measuring intervals, and market-oriented selling. We are constantly expanding our product range. This ensures we are always offering our customers the most up-to-date and innovative measuring and control equipment. Can you give us an example? Weber: One example is the K-500 contact capacitive film thickness gauge with extremely low-wear sintered ceramic surfaces. When combined with our patented rotational scanner, the Rotomat KT, a transversal thickness profile can bemeasured within 36 seconds, without any losses in the measuring ac- curacy. Our FE-8 width gauge is alsoworth amention. Two identical half bars can be assembled with corresponding connecting materials for measuring different film widths using plug- and-play technology. What are you particularly proud of? Weber: Leading a company with a tradition that goes back 150 years, but also maintaining the mentality and the inven- tiveness of a start-up business and keeping up with market demands in terms of the products and services we offer. None of this would be possible without our exceptional, highly-motivated employees. Kündig owes them a huge vote of thanks. I would also like to take this opportunity to thank all our customers for their excellent cooperation andmany years of loyal collaboration. Thank you very much! Hch. Kündig & Cie. AG www.kundig-hch.ch