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ZAHORANSKY relies on powerful digital solutions for even higher service quality and faster analysis across all borders, and has constantly expanded its services in this area. “We also use digital tools such as desktop sharing, our ZOLVE app, the ZOLVE online portal and the SERVICE CASE for troubleshooting, maintenance work and even for commissioning new machines,” says Seger about the high level of digitalization of services. The ZOLVE app and the ZOLVE online portal offer real-time communication via audio and video with the ZAHORANSKY experts.
The SERVICE-CASE is a compact case that can be sent to customers worldwide within a few days and, among other things, provides support with four high-resolution cameras, two Bluetooth headsets and a small computer for troubleshooting or commissioning new machines. “In addition, database solutions for all mechanical, electrical and control technology assemblies in conjunction with online access to the control system or the digital twin provide valuable assistance in troubleshooting and fault rectification,” says Artur Seger, Head of Global Services & Support at ZAHORANSKY AG.
